Frequently Asked Questions

1. We want the best for you and your hair.
   Please trust us if we advise that a goal isn’t achievable or that your hair may not cooperate with a certain style. It’s because we want to protect your hair and give you the best results!
2. Our pricing reflects the investment we make in your experience.
   From high-quality products and tools to ongoing education, we pour so much into our craft to ensure you receive the best care and beautiful results. Thank you for understanding and valuing that commitment.
3. Inspiration photos are helpful, but keep them realistic.
   Pictures of people with similar texture, colour, and thickness to your hair help set achievable goals. Remember, these pictures are for inspiration only. Many are AI-generated or filtered. For balayage clients, note that most online photos are curled to showcase dimensional ribbons. If you prefer straight hair, it may not appear the same.
4. For any colour service, please come with clean, dry hair.
   Lightener and colour work better when they don’t have to cut through oils, products, or dry shampoo. This helps us achieve the desired result faster.
5. At-home care is crucial to maintaining your results.
   The products we recommend will extend the life of your colour and keep your hair strong. Purchasing them from us ensures you’re getting the best for your hair while supporting your stylist and small business. We truly appreciate that!
6. Stylists have boundaries too.
   Just like you, we need time to rest and recharge. Please respect our off-hours and understand that we may not be able to respond to messages late at night or on our days off.
7. Social media isn’t always easy for us.
   While we love to share our work, the pressure of constantly posting and engaging can be tough! Your support, both in person and online, means the world to us.
8. Pinterest-perfect hair requires styling.
   The inspo photos you love are usually highly styled and may take extra effort with the right products and tools at home.
9. We love when you share your experience.
   Word of mouth and sharing your positive experience with friends, family, social media, and Google reviews help our business grow. If you love your hair, feel free to tag us or share!
10. We appreciate you as a person and a client.
    Your trust means so much to us, and we value the connection we build together. Your continued trust and business do not go unnoticed. Thank you from the bottom of our hearts!

We offer several convenient ways to book:

• Online through our booking system.
• Need help deciding what to book for? Fill out our consultation form, and we’ll guide you to the best service for your needs.

Yes, but we kindly ask for at least 24 hours’ notice to make changes to your booking. This allows us to offer the spot to another client.

We recommend booking in advance to ensure availability, booking online will allow you to secure a spot.

Unsure about which service to select or need an accurate estimate? A consultation helps us guide you to the best options for your needs, ensure enough time is scheduled, and provide a more tailored experience.

• Haircuts:
  • Short hair: Every 4-6 weeks for a fresh, polished look.
  • Long hair: Every 10-12 weeks to keep it healthy and beautiful.
• Balayage: Every 3-8 months for a natural, low-maintenance vibe.
• Highlights: Every 6-10 weeks to maintain brightness.
• Toner Refresh: Every 6-8 weeks to keep your tone perfect.
• Grey Coverage: Every 4-6 weeks to stay vibrant and cover regrowth.

• Bring Inspiration Photos: Sharing pictures of styles or colors you love helps us understand your vision.
• Start with Clean, Dry Hair: Hair washed 1-2 days prior with minimal product buildup is ideal for cutting or coloring.
• Avoid Bulky Clothing: Skip hoodies, puffy jackets, sentimental or expensive items to ensure comfort and avoid accidental stains.
• Know Your Hair History: Share details about recent treatments, colors, or chemical services.

Have Realistic Expectations: Every hair journey is unique, and we’ll guide you on what’s achievable.

• Avoid hoodies, bulky clothing, or anything sentimental or expensive that could be damaged.
• Skip light-colored clothing to avoid accidental stains.
• Opt for comfortable clothes you wouldn’t mind getting color on.
• Remove large earrings or wired headphones, as they can get in the way.

We love kids, but long salon appointments aren’t always the best environment for them. Keeping little ones entertained for extended periods can be challenging, and the salon has sharp tools, hot equipment, and chemical products that could pose safety concerns. By arranging childcare, you can relax and enjoy your time with us while we focus on creating your perfect look.